Digital body language : how to build trust and connection no matter the distance
Dhawan, Erica2021
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Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible - or are they? In this book, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails. This book will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance.
Main title:
Author:
Dhawan, Erica, author
Imprint:
London : HarperCollinsPublishers, 2021.
Collation:
288 pages ; 24 cm
ISBN:
9780008476526 (pbk)
Dewey class:
302.222
LC class:
BF637.N66
Local class:
302.222
Language:
English
Subject:
BRN:
2829581